AlohaPay is committed to ensuring security and compliance through identity and legal entity verification. Below are the acceptable documents and required information for these processes.
Acceptable Identification Documents
Acceptable identification documents vary by country. However, a scanned copy of a passport is always the preferred option and, in some cases, required. When an AlohaPay account and the individual associated with it (e.g., Business Representative, Owner) are from different countries, AlohaPay only accepts a passport for identity verification.
Acceptable forms of identification:
Passport
Driver's License - Scans of the front and back are required.
National ID - Scans of the front and back are required.
ID Card - Scans of the front and back are required.
Resident Permit - Scans of the front and back are required.
Required information:
Full legal name, matching the name registered in your AlohaPay profile.
Date of birth (DOB), matching the one registered in your AlohaPay profile.
Photo of the person, except where exclusions apply.
Acceptable Documents for Legal Entity Verification
Acceptable forms of verification:
Bylaws
Power of Attorney
Required information:
Full company legal entity name, matching the name registered in your AlohaPay profile.
Tax ID issued by the local tax authority, matching the one registered in your AlohaPay profile (excluding Canada).
Company address, matching the one registered in your AlohaPay profile.