Common Requirements:
Document Format:
Document copies and scans must be in PDF format, taken directly from the original document. They must not be processed, converted, or embedded in other files.
A picture of a physical document must be the original, unprocessed image in JPEG or PNG format.
Screenshots are not acceptable.
If the back side of a document contains required information, make sure to submit it using the document_back parameter.
Image Quality:
Photos and scans of Photo IDs must be in color.
Photos of paper documents must be in color, but scans of paper documents (not Photo IDs) may be black and white.
Ensure that the images are not of low quality.
All documents must be legible and in a valid file format.
Documents must not be cropped or missing important pages. Ensure all borders are visible.
Document Validity:
Identity and legal entity documents must not be expired.
Special Cases:
If the country of residence differs from the country of the account, a passport is required for identity verification.
Acceptable Documents in Chile:
Proof of Identity:
Passport, Chilean national ID card, or driver’s license.
If living in Chile, a government-issued identity document can also be used.
Proof of Address:
Utility bills (water, electricity, gas), bank statements, or official government correspondence.
Ensure that your address is clearly visible and matches the address you provided during Stripe registration.
Proof of Legal Entity:
Business registration documents (such as tax identification card), tax filings, or incorporation certificates.
These documents must show the official name of the entity and the country of registration.
Tips for Submitting Documents:
Make sure all documents are legible and current.
If submitting via Stripe API, ensure to include both sides of documents if required.
Double-check that the name and address on your documents match those on your Stripe account.
This article is tailored specifically for customers in Chile to help them understand the document verification requirements with Stripe.