1. Using the Support Chat as the Main Channel
The chat is the only direct communication channel with our support team, designed to offer an efficient and personalized experience. Its benefits include:
Customer and Property Validation: It allows us to quickly verify your identity and associate it with your property.
Access to Conversation History: This helps us follow up on previous issues without needing you to repeat information.
Sending Help Materials: We can share videos, guides, and screenshots to address your concerns.
Advanced Support with Google Meet: For more complex cases, we provide a link to connect you directly with a specialist.
2. How to Effectively Report Issues
To resolve your concerns quickly, it’s ideal to provide a detailed description of the issue. For example:
Include photos or videos of what you’re seeing on the platform.
Describe the steps you took before encountering the issue.
This helps us identify the root cause of the problem and provide you with an accurate solution.