Please send an email to Hostelworld support to request that they connect Channex. They should respond confirming that the connection has been enabled and provide you with a property ID. Without this request, you won't be able to establish the connection.
Once you’ve been provided with the property ID, to add the Hostelworld channel in Aloha, go to Channels and create a channel. Select "Hostelworld."
Choose the property you wish to connect.
Enter the property ID provided by Hostelworld and click "Test Connection." It should display "Success" if everything is correct.
⚠️ If there’s an error, make sure the property ID is correct.
Mapping Hostelworld
Mapping to Hostelworld is simple; you just need to map all rooms and rate plans.
Hostelworld operates based on the maximum occupancy of the room type.
For a double room, you must send the price for 2 people. You cannot sell the room for "single occupancy" like with other channels.
If it's a room for 4 people, you must map it with the price for 4 people.
For a shared room, send the price for 1 person.
Channel Activation
Once the mapping is correct:
Save the changes, close the pop-up window, and activate the channel.
Go to Actions 🔽 and select "Activate."
Final Configuration: IMPORTANT
After completing the above steps, perform the following three actions, which are done only once when you first connect and map the channel:
Full Synchronization:
Go to Actions 🔽, select "Full Synchronization," and click "OK."
Extract Future Reservations:
Go to Actions 🔽, select "Extract Future Reservations," and click "OK."
Select Full Sync.
Let us know if you need anything else!